Processes

Project Process

In order to maintain a quality service, we ensure that our staff is properly and continually trained/educated. This focus on education at every level is a quality assurance strategy that keeps our clients coming back to us. Furthermore, our daily production and analysis reporting process keeps our clients informed and in complete control.

Call monitoring and call recording (we record 100% of our completed calls) are also methods Blue Valley Telemarketing uses to ensure the quality of a call campaign. For the convenience of our clients, we offer these services remotely. To broaden our visibility into the jobs we do, we also offer analysis tools so clients can take a look deep into the performance of the entire telemarketing team.

Our call center reps are expected to be proactive, and we consider each and every one of them an extension of your team. Every telemarketing professional is under continuous monitoring by a technical supervisor. Blue Valley Telemarketing is on top of each call, making improvements where needed, switching up campaign strategies as the campaign evolves so it is as effective as possible.

Governing Bodies

A reputable telemarketing company will have strict rules on staying on top of compliance issues, which change frequently. Blue Valley Telemarketing administrators are frequently in touch with the Direct Marketing Association and the American Telemarketing Association in an effort to stay informed on trends affecting the industry, and the rules and regulations that sometimes present challenges to the day-to-day workflow.

Staying proactive allows Blue Valley Telemarketing to stay ahead of the curve and faithfully, honestly and ethically offer the best possible services to our clients. Here is just a sample of the compliance issues that we remain well-versed in:

• The DMA Code of Ethics
• The Telephone Consumer Protection Act (1991)
• Do Not Call list requirements
• All state, federal and local regulations, rules and laws
• The Telemarketing and Consumer Fraud and Abuse Prevention Act (1994)
• The American Telemarketing Association’s Code of Ethics
• The Federal Trade Commission Telemarketing Sales Rule